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Better to be Kind or Better to be Right?

Earlier this week I heard someone say that it is better to be kind than right and it keeps rattling around in my brain. In the business world, being right is extremely important and often necessary for survival. The market is hard on businesses that get it wrong too often. From an early age, we are taught to do what’s right so it is natural for us to want to “be” right. The mental feeling of being right is justification for our ideas as well as our position on whatever topic or issue at hand....

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