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Failure to Communicate
11/16/2008

Is silence truly golden? Why is it so challenging to ensure communication is effective? What are the consequences of poor, little, or no communication within an organization? How can effective communication improve the jobs we perform daily? Your decisions affect everything we use to measure the success of our business.

As from the famous movie quote, "What we have here is failure to communicate". There is a distinct difference between communication (which we all do) and effective communication. Great leaders understand that communication takes sincere and deliberate effort. The simple truth is that we are often lazy and don't put forth necessary effort to communicate.

"Effective communication is an on-going process that facilitates the exchange of information needed to compel correct action."

There are three key phrases in this principle.

1. The first, "an on-going process" - one email last year is not effective.

2. The second phrase "facilitates the exchange of information" - there has to be both means and opportunity to dialogue.

3. The third phrase "needed to compel correct action" is of course "the point of the message".

How much communication do you experience that seems meaningless and possibly stops any action at all? So, how do you know that you are successful with effective communicating? That's the question!

What Happened to Trust?

Achieving short-term results doesn't require great leadership.

According to Dave Cotrell, "These results are easy to get. You can threaten us, pay us more, entice us with contests, manipulate the politics, or trick us in some way. But for us to follow you long term, our number one requirement is that you be trustworthy. It's even more important than having a great vision, being a great communicator, or being innovative, wise courageous, inspiring, intelligent, or any other trait you can name."

As this quote from Cotrell's book Listen up Leader! "Trust is central to your success as a leader. A relationship with your employees that is built on trust will generate maximum flexibility, positive attitude, mutual respect and high performance." So, just what is involved in building and sustaining trust with your subordinates, peers and superiors?

1. Recognize leadership practices that demonstrate the leadership values that guide behavior at your organization.
2. Apply communication techniques to consistently demonstrate desired leadership behaviors.
3. Identify barriers to effective leadership; identify solutions and actions for removing barriers to achieve and maintain trust.

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We provide training and organizational development solutions to solve cultural challenges facing large and small companies. Our goal is to provide effective partnership strategies that allow companies to achieve operational excellence.

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